Shipping policy

Shipping Policy

Effective Date: September 30, 2026

1. Introduction

At Vandaro Road (operated by GREG ECOM LLC) ("we," "us," or "our"), we aim to provide a clear and transparent shipping experience. This Shipping Policy explains how shipping works for products purchased from our website, https://vandaroroad.com.

How We Ship: Vandaro Road partners with several independent overlanding brands (such as OpenRoad, Freespirit Recreation, Dirtbox Overland, and Roofnest). Most products ship directly from the warehouse of the brand that manufactures them. For this reason, shipping costs, carriers, and delivery times depend on two factors: the brand of the product you order and your delivery location.

Our registered business office is located at 254 Chapman Rd, Ste 208 28529, Newark, DE 19702. This address is not a warehouse or pickup location.

2. Shipping Destinations

  • Countries We Ship To: the United States. Shipping is not currently available to P.O. Boxes and APO/FPO addresses.
  • Contiguous United States: All products can be shipped to the 48 contiguous states and the District of Columbia.
  • Alaska, Hawaii, Puerto Rico, and U.S. Territories: Availability depends on the brand. Some brands ship to these destinations at a higher rate; others do not ship there at all. If a product cannot be delivered to your address, no shipping option will be offered at checkout. Contact us before ordering and we will confirm what is possible.
  • Remote and Rural Areas: Some brands apply a higher rate for remote, rural, or limited-access delivery areas.

3. Shipping Costs

Shipping costs vary by brand and by delivery location. Each brand sets its own shipping rates based on the product (size, weight, and whether it ships by parcel or freight) and on the region where it is delivered.

  • Calculated at Checkout: Your exact shipping cost is calculated automatically and shown at checkout, before you complete your purchase. The amount you see at checkout is the amount you pay. There are no hidden fees added after your order is placed.
  • Orders With Several Brands: If your cart contains products from more than one brand, each brand ships its products separately. The shipping cost for each brand is calculated and added together at checkout, and you may receive several packages and tracking numbers.
  • Large Items: Large items such as rooftop tents and truck caps may ship by LTL freight. Any freight charges are included in the shipping cost shown at checkout.
  • Need an Estimate? Contact us with the product and your ZIP code and we will give you a shipping quote before you order.

4. Order Processing Time

  • Handling Time: Most orders are processed within 2 business days. Some brands, or made-to-order and backordered items, may need additional time.
  • Business Days: Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays are processed on the next business day.
  • Backorders: If an item is backordered, we will notify you with an estimated availability date.

5. Estimated Delivery Time

  • Contiguous United States: Delivery typically takes 5–7 business days after shipment. Timing varies by brand, by carrier, and by the distance between the brand's warehouse and your address.
  • Freight Shipments: Items shipped by LTL freight can take longer. The freight carrier will usually contact you to schedule a delivery appointment.
  • Alaska, Hawaii, and Remote Areas: Where shipping is available, delivery takes longer than to the contiguous United States.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

6. Shipping Methods and Carriers

  • Parcel Carriers: Smaller items ship with carriers such as UPS, FedEx, or USPS, depending on the brand.
  • LTL Freight: Large or heavy items may ship by LTL freight carrier.
  • Tracking: All orders include tracking information, sent by email once your order has shipped. If your order ships from several brands, you will receive a tracking number for each shipment.
  • Insurance: Shipments are insured against loss or damage in transit.

7. Receiving Your Order

Please inspect your delivery carefully before signing for it, especially for freight shipments. If the packaging or product is damaged, note the damage on the delivery receipt or bill of lading, take photos, and contact us right away. Some brands require damage to be reported within 48 hours of delivery.

8. Delivery Issues

8.1 Delayed or Lost Packages. Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@vandaroroad.com or +1 (240) 226-1963. Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: verify the shipping address provided; check with neighbors or building management; contact us for further assistance.

8.2 Damaged Packages. If your package arrives damaged: take photos of the damaged packaging and items; contact us within 7 days of delivery at support@vandaroroad.com (or sooner if the brand requires it, see Section 7). We will work with you and the brand to arrange a replacement or refund as appropriate.

9. Missing Items

If any items are missing from your order: first check whether your order ships in several packages or from several brands; then contact us within 7 days of receiving your package with your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Returns

Return terms, including return shipping costs and restocking fees, can vary by brand. Please refer to our Return and Refund Policy for complete details.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, or if an address change is requested after shipment, additional shipping or carrier fees may apply.

12. Contact Information

Vandaro Road (operated by GREG ECOM LLC)

Email: support@vandaroroad.com

Phone: +1 (240) 226-1963

Address: 254 Chapman Rd, Ste 208 28529, Newark, DE 19702

Hours: Monday–Saturday, 8:00 AM–5:00 PM (Eastern Time)

Response Time: Within 1 business day